At Coysan, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

We comply with international and local data protection regulations, including the Protection of Personal Information Act (POPIA) and General Data Protection Regulation (GDPR), to ensure your shopping experience is fully secure.

1. Information We Collect

We collect personal data directly from you when you interact with our platform, create an account, or complete a checkout.

• Identity & Contact Data: Includes your full name, email address, telephone number, billing address, and physical shipping address.
• Transaction Data: Details about payments made by you and products you have purchased from our curated designer collections.
• Technical & Usage Data: Includes your IP address, browser type, device information, operating system, and browsing activity on our website.
• Communication Data: Records of your inquiries, support emails, or design feedback shared with our team.

2. How We Use Your Data

Coysan uses your personal information for specific, legitimate business purposes related directly to your purchases and platform experience.

• Order Fulfillment: To process your payment securely, prepare your packages, print courier labels, and deliver products to your door.
• Customer Support: To respond to order cancellation requests, verify returns, handle claims for faulty items, and address any inquiries.
• Security & Anti-Fraud: To monitor checkout attempts, verify transaction authenticity via Paystack, and protect our platform and customers from fraud.
• Communications: To send order updates, tracking information, and, where you have provided explicit opt-in consent, curated design newsletters and seasonal updates.

3. Payment Security & Paystack

All checkout transactions on Coysan are processed securely via our designated payment gateway, Paystack.

• Tokenized Payments: Your full credit card numbers, bank details, and security codes are transmitted directly to Paystack's encrypted vault. Coysan never sees or stores this raw financial data.
• Compliance Standards: Paystack is fully PCI-DSS Level 1 compliant, employing state-of-the-art encryption, anti-fraud algorithms, and multi-factor authentication to ensure maximum transactional safety.

4. Third-Party Data Sharing

We do not sell, trade, or rent your personal information to third parties. We only share necessary data with trusted service providers to fulfill your order.

• Logistics & Couriers: Your name, physical address, and phone number are shared with our logistics partners to deliver your package and send tracking notifications.
• Payment Processors: Necessary transaction values and billing details are securely routed to Paystack for payment capture and fraud inspection.
• Professional Services: We may share data with legal or regulatory bodies if required by law to comply with tax, AML, or anti-fraud mandates.

5. Cookies and Tracking

We use cookies and similar tracking technologies to analyze site traffic, remember your shopping bag items, and provide a personalized experience.

• Essential Cookies: Necessary for core website functions like keeping you logged in and preserving items in your checkout cart.
• Performance Cookies: Help us understand how visitors interact with our site, enabling us to optimize loading speeds and layout usability.
• Preference Controls: You can manage or block cookies through your browser settings, though doing so may prevent certain features from functioning.

6. Data Security & Retention

Coysan takes the security of your personal data extremely seriously.

• Protection Measures: We employ administrative, physical, and advanced technical safeguards, including SSL/TLS encryption, to secure your data against unauthorized access, loss, or disclosure.
• Retention Timeline: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including tax and customer service obligations.

7. Your Privacy Rights

Depending on your location, you have legal rights regarding how your personal data is stored and processed.

• Access & Correction: You have the right to request a copy of the personal data we hold about you and correct any inaccuracies.
• Data Deletion: You may request that we erase your personal data, subject to any overriding legal or administrative retention requirements (e.g., tax records).
• Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your portal.

8. Contact Information

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your legal rights, please contact our Data Privacy officer.

Email: support@coysan.com or reach out directly to hello@grandkulture.com.